Customer Service in Higher Education is Broken - WEBINAR

Recorded on: Wednesday, September 25th 2:00 PM ET

Program Level: Intermediate: Building on Basic Business SFS Office Experience

Program Prerequisites: None

Presenters: David Glezerman, AVP and Bursars, Temple University (Retired), Mary Frances Coryell, Ivy.ai

Are you driven to continuously improve service delivery to current and prospective students, faculty, staff and other stakeholders? Simultaneously, do you seek to improve the operating efficiency of your units, reducing costs and re-deploying human assets to more accretive activities? If yes is the answer to both, then you maybe surprised to learn how AI can impact both of these objectives. If your job is to improving online presence, triaging customer service requests, extending the hours of operations and enhancing the overall quality of services and experience then this is the presentation for you.